Many businesses may already have utilised a voice over IP (VoIP) service to streamline their processes, while others are struggling to find the right one to suit their unique needs.
For businesses that use multiple communication methods, both internally and externally, Unified Communications as a Service (UCaaS) systems will transform their ways of working for the better.
UCaaS is the collective name for cloud-based solutions that gather multiple communication methods in a single system, including email, instant message, video calling, voice calling, and more.
Business communications used to consist of a letter, a phone call, or maybe an email. Now there are multiple routes of contact that businesses are expected to master, and that’s where Voxone can make a difference. Voxone takes the complication out of a somewhat complicated situation for non-tech boffins and makes the move into cloud-based communications easier and simpler for businesses of all shapes and sizes.
As many businesses will know, technology does not stand still; it’s constantly moving and evolving. So, what can you expect from UCaaS in the future and how can Voxone accelerate your future growth?
The 2025 Switch Off
UCaaS has been steadily developing over the last decade to support the shift to digital communication, but the 2025 Switch Off has made these services not only handy, but essential for many businesses across the country.
By the end of 2025, Openreach plans to switch off the PSTN and ISDN network to replace the copper cables with modern, future-proof fibre cables. This means UK businesses must digitalise their communication methods and move to cloud-based services, as traditional landline calls will no longer be available.
The growth of cloud services will continue, and digitalisation needs to be as seamless as possible to ensure employers and employees alike can continue their operations with minimal disruption. UCaaS solutions like Voxone will make this transition easier thanks to the simple user interface and multiple integration options, enabling Voxone to share data with other software that businesses use.
Hybrid Working Trends
The pandemic triggered many social shifts, but one of the biggest changes for businesses has been the move towards hybrid and remote working. Unified communications as a service developed alongside this trend to accommodate the needs of businesses and, eventually, become a system that many companies would not be able to function without.
Employees often need to access multiple platforms easily throughout their working day without having to jump from login to login. Voxone allows them to take and make calls using office telephone number, and securely access customer data whether they’re at home or in the office.
The flexibility to connect to different systems means businesses can personalise their UC solution to their needs, their systems, and ensure everything works together.
Personalisation of Unified Communications
As UCaaS solutions develop, they are becoming increasingly flexible to allow integrations tailored to different business’s needs. From CRM systems to the latest instant messaging platform, the future of UC depends on its ability to flex with new working trends. Businesses starting their journey into UC may prefer to start small and build their system as they grow. This personalisation of UCaaS solutions ensures they are future proof, customisable, and productive.
Why is Voxone different?
UC services offer businesses many features, but no solution can compete with Voxone. Voip Unlimited’s UCaaS has been designed to be future proof so companies can be sure that this service will support them at every stage of their growth.
Voxone has been designed for businesses that frequently scale up or down with remote/contract workers. The system brings telephony, PBX, messaging, meetings, and contact centre together in one simple app to help businesses remain consistent and keep costs to a minimum.
The platform ensures businesses can integrate Voxone into all their critical systems from Microsoft Teams and Microsoft 365 to HubSpot and Salesforce, plus many more for seamless collaboration and streamlined workflows.
Admins can manage users, costs, and security through one portal rather than multiple separate systems, efficient call distribution ensures employees can quickly route calls to the right person, and smarter routing features are able to pair the right call with the right agent.
The solution has been designed to be the simple unified communications system for all your modes of communication and has been built for success. Voxone is the answer to every business communication challenges as we move into a digital future. It’s time to make the switch.
If you’d like to get to know Voxone, book a demo with one of our dedicated experts here.